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  •  - Indicates the type of question (See Symbols chart below)
  •  - Allows you to add help text related to the question. Click on the icon to add your text. 
  •   - Shows the score value for relevant question and answer
  •   -  Move  questions up and down in the category or move answers up and down in the relevant question. 
  •  - Edit the question or answer.
  •  - Sync settings. Synchronizes the question with Opportunity or ClosePlan fields (propagate data to the Opportunity or Reports)
  •  - Remove the question or answer.

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Info
titleQuestion Mode List

If your question Mode list does not have all available choices, then your organization may be missing some question Mode types. Please have your Salesforce Admin add the Question types manually here: LINK


Symbols Used

    Sign              Type of question

Question with User Scoring

Free Text Answer 

Rich Text Answer

Single-Select Answer

Multi-Select Answer

Yes/No Single-Select Answer

Yes/No Multi-Select Answer

Yes/No 

Yes/No free Text-Answer option

Field 

Field free Text-Answer option
Contact Tracking

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                                       Checkbox - IsPrivate                                       Date - CloseDate

                                       Numbers / Currency / Percent - TotalOpportunityQuantity, Amount, Probability

                                       Lookups - AccountId, RecordTypeId, CampaignId, Pricebook2Id, OwnerId, ContractId, TSPC__CPDeal__c

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Result - User view in Scorecard: 

Unanswered Question:

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Answered Question: 

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Add Answer into the Question

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Individual data can be propagated on the Opportunity layout or in the Reports

Settings are made to the template from which you want to propagate data. If there are multiple templates (or multiple versions), you need to set up sync for each template (versions) from which data will be propagated.

To assign the sync, the custom fields on the Opportunity or ClosePlan need to be created. To propagate data to the Opportunity layout, the custom fields need to be created on the Opportunity. 

Category Sync Setting

  • Go to Templates > open the Template from which you want to propagate data.
    • Note: if there is more than 1 template or template version, and would you like to have data from every template or version, you must set the sync in each template/version.
  • Go to Scorecard > click the Category Sync settings  icon

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  • Save
  • Repeat steps to set sync for other categories 

Result on the Opportunity Layout:

          


Question Sync setting

  • Go to Templates > open the Template from which you want to propagate data.
    • Note: if there is more than 1 template or template version, and would you like to have data from every template or version, you must set the sync in each template/version.
  • Go to Scorecard > click the Question Sync settings  icon

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  • Select the Target Object from which the values will be propagated (Opportunity or ClosePlan)

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  • Select other values for individual fields from which you would like to propagate data and Save - The values must match!
    • Note: If you don't have relevant fields on the Opportunity to propagate the data, you need to create them. 

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  • Target Object - States to which object the values will be propagated (Opportunity or ClosePlan). If none is selected, fields sync will be entirely disabled.  Select the object from where you created the Question field.
  • Primary Value Field - States to which field the value will be propagated 
  • Secondary Value Field - States to which field the second value will be propagated. This field is for yes/no question with single or multi select answers and yes/no free text answers.  
  • Score Field - Propagates the score number of the question.
  • Score % Field - PropagateS the score in % 
  • Answer - Shows set answers for a question with the possibility to set the sync data propagation on the Opportunity
  • Picklist Value - Shows the set value for a selected answer
  • Text Answer Field - Shows the added text to the answer


Type of Question Sync settings

            

SignQuestion TypeSync Setting Data type field

Question with User Scoring

Score Field - number

Score % Field - percent

Free Text Answer 

Primary Value Field - text

Score Field- number

Score % Field - percent

Single-Select Answer

Primary Value Field - single picklist

Score Field - number

Score % Field - percent


Picklist Value - set picklist value for the field selected in Primary Value Field

Text Answer Field - text

Multi-Select Answer

Primary Value Field - multi picklist

Score Field - number

Score % Field - percent


Picklist Value - set picklist value for the field selected in Primary Value Field

Text Answer Field - text

Yes/No Single-Select Answer

Primary Value Field - single picklist yes/no

Secondary Value Field - single picklist for answers values

Score Field - number

Score % Field - percent


Picklist Value - set picklist value for the field selected in Secondary Value Field

Text Answer Field - text

Yes/No Multi-Select Answer

Primary Value Field - single picklist (yes/no)

Secondary Value Field - multi picklist (for answers value)

Score Field - number

Score % Field - percent


Picklist Value - set picklist value for the field selected in Secondary Value Field

Text Answer Field - text

Yes/No 

Primary Value Field - single picklist (yes/no)

Score Field - number

Score % Field - percent

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Yes/No free Text-Answer option

Primary Value Field - single picklist (yes/no)

Secondary Value Field - text 

Score Field - number

Score % Field - percent



Example of Question with single select answer sync settings:

I would like to propagate question values on the Opportunity layout with these fields:

  • Name of the Question
  • Number of score for selected answer 
  • % Score of the question
  • Selected answer
  • Additional added text to the answer

If you don't have relevant fields on the Opportunity to propagate the data, you need to create them. 

Target Object: Opportunity

Primary Value Field: Name of the question 

Score Field: Number of score for selected answer

Score % Field: Question scoring in % 

Picklist Value: Set picklist for the name of the question. Selected answer will show the picklist value on the Opportunity. 

Text Answer Field: Additional added text to the answer from the user


Sync settings in admin:

Selected answer for the sync question from the user in the Scorecard: 

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