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Prerequisites

Prerequisites

Overview

ClosePlan by People.ai is a Managed Package for Salesforce that can be installed via a link provided by your Sales or CS Representative, or send on a request to Support@People.ai.

The ClosePlan Managed Application can be installed and ready to use in about 20 - 30 minutes.

Salesforce System Administrator

You must be a Salesforce System Administrator with Customize Application permission to install ClosePlan. If you are not, please contact your Technical Support.

Supported Salesforce Editions

Your organization must run Salesforce Enterprise or Unlimited edition to install ClosePlan. If your organization does not run Salesforce Enterprise or Unlimited edition, please contact your Technical Support team or Salesforce Admin.

 

Salesforce User Licenses

To access ClosePlan, Users must have a valid Salesforce License (or Service Cloud or Salesforce Platform).

  •  How to find User licenses:

    • Go to Setup > Users > Users > open the user and check the User License => it should read: Salesforce (or Service Cloud or Salesforce Platform)

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Shield Platform Encryption can interfere with ClosePlan

Salesforce Shield Platform Encryption may conflict with basic ClosePlan SQL query operations that are critical for the ClosePlan application (e.g., ORDER BY, LIKE, and other statements).

If your organization is using Salesforce Shield Platform Encryption, ClosePlan may not function as expected.

For more details on Salesforce Shield Platform Encryption and its compatibility with ClosePlan, please refer to:

Salesforce Shield Platform Encryption and ClosePlan

 

Permission Set & Permission Set Group Assignments with Expiration Dates can disable ClosePlan

If your organization has activated, or plans to activate, Permission Set and Permission Set Group Assignments with Expiration Dates, do not set an expiration date for ClosePlan permission sets. These are managed directly within the ClosePlan application.

Setting an expiration date on ClosePlan permission sets will result in users being blocked from accessing the ClosePlan app once the expiration date is reached. If you have questions, please contact us at support@People.ai

 

Lightning Web Security

  • Lightning Web Security (LWS) is a client-side security architecture for Lightning components, replacing the former Lightning Locker settings.

  • LWS is auto-activated in all NEW Salesforce organizations created after January 2023. 

  • ClosePlan app is fully compatible with LWS, but potential issues may still occur. In such cases, please contact: support@people.ai

  • For more information, refer to:  Lightning Web Security FAQ

  • To view your current LWS settings:

    • Go to Setup > Home > search for Session Settings > Lightning Web Security 

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Required SFDC Features

The following features must be enabled prior to installing ClosePlan:

  • My Domain

  • Opportunity Teams / Opportunity Splits Feature

  • Chatter Feature

  • Notes Feature

  • Account Teams

 

My Domain

  • NOTE: If this configuration is missing, installation will be blocked. Make sure you have My Domain enabled and ‘Deployed to Users’ before installing ClosePlan. 

  • Go to Setup > in the Quick Find box enter Company Settings > select My Domain 

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  • If your domain name is missing (e.g., yourdomain.my.salesforce.com), you must register it and deploy to all users:

    • Enter your preferred domain name (this usually corresponds to your company name or website domain, if available).

    • The result will look like this: yourdomain.my.salesforce.com

    • Click Check Availability and Save

    • Click the Deploy New Domain button > Confirm and deploy the domain to all users.

My Domain explanation

My domain is required for the Lightning Experience environment to use any custom Lightning Components inside the Lightning Page Builder. This applies to all components provided by managed packages or even your own implementation.

Without 'My Domain', page builder custom components sections will be empty. As a result, you will be prevented from setting up ClosePlan in your Lightning Opportunity view (or any other). My Domain must be deployed to Users. 

If your organization is running Classic only, 'My Domain' is optional because components are placed into page layouts instead of Lightning pages and use VisualForce wrappers.

 

Team Settings / Opportunity Splits Settings Feature

  • Go to Setup > in the Quick Find box enter Opportunity Team Settings  > open it > check "Enable Team Selling" > Save

    • ClosePlan requires the Opportunity Team Member database object to be present.
      Enabling either Opportunity Teams or Opportunity Splits will create the Opportunity Team Member object in the database.

    • If your Organization is NOT using Opportunity Splits, then it is recommended to enable Opportunity Teams.

      Note: Enabling Opportunity Teams will have no impact on your Salesforce Organization. 

Chatter Feature

  • Go to Setup > in the Quick Find box enter Chatter Settings > check "Enable" > Save

Notes Feature

(This is an enhanced version of the Salesforce Notes & Attachments)

  • Go to Setup > in the Quick Find box enter Notes settings > check "Enable Notes" > Save

Account Teams

  • Go to Setup > in the Quick Find box enter Account teams > select Enable Account Teams > check "Account Teams Enabled" and Save.

Account Teams is not currently required to install ClosePlan. However, future Application development may require Account Teams for additional features

 

 

Note for Older Organizations (< 2014)

If your organization was created prior to ~2014, there may be features that are required but may be entirely missing in your org, such as Content Delivery. If so, contact Salesforce Support to enable the missing features.

 

ClosePlan and Data Protection

The ClosePlan Managed Package application is 100% native to Salesforce and does not store Client data. ClosePlan Managed Package application is not subject to any data protection laws.

Because the ClosePlan application does not store any data, ClosePlan is not affected by General Data Protection Regulation (GDPR).

Because the ClosePlan application does not store any data, ClosePlan is not affected by The California Consumer Privacy Act (CCPA)

 

 

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