Overview

ClosePlan Deal Scorecards create a common language across your team with deal qualification scorecards that adapt to any sales methodology. Sales can now qualify opportunities in a simple and intuitive way.

Opportunity Deal Scorecards give Sales Leaders quick visibility into opportunity health, so that conversations and forecasts are aligned, and surprises are eliminated.

Working with Questions

The Scorecard consists of individual questions that may contain additional information. These are presented in Question Mode.

There are different types of questions that have a predefined score based on the selected answer.

Question Mode window

The Question Mode window is used to answer the questions and contains the following sections:

• Answer  - Used to answer the questions, provide predefined answers or score.
• Notes - Used for taking notes.
• Annexes - Used to add links to support documentation
• Help - Displays help text. Tab will appear if Help Text has been added. Help text can be added any time to deployed Templates
• Actions - Adds tasks or displays tasks that have been created by Users.
• Chatter - Enables Users to write a post related to the question and allows for feedback. 
•  - Used to add an action.

Question Types

Every scorecard is based on a defined template, consisting of various question types. 

Scoring

Unlike other types of questions where the answer score is predefined, Score Questions are based on your subjective decisions under min/max limit. 

• Click on the Question
• Change number based scoring by using the up/down arrows.
• Click Save

Yes-No

Yes-No questions are designed to provide simple Yes or No answers to the related question.

If Yes is selected, the predefined score will be added to the overall score, otherwise the value will be zero.

• Click on the Question
• Click directly on the Yes or No and Save
• If you want to reset the question as unanswered, use the X button between Yes and No.

Yes-No with Text Answer

Yes-No with Text Answer allows for a Yes answer with a plain text comment. 

If Yes is selected, the predefined score will be added to the overall score, otherwise the value will be zero.

• Click on Question
• Click directly on the Yes or No button
• For Yes, you can add an additional text answer.
• If you want to reset the question as unanswered, use the X button between Yes and No.

Yes-No with Answers

Yes-No with Answers allow for a Yes or No answer with additional information.

If Yes is selected, you will be prompted to select an answer from a created list.

If No is selected, the answer list will be disabled and will not appear.

The score is added to the overall total if Yes, and an answer is selected from the list.

• Multi-select
  • One or more answers may be selected
• Single-select
  • Only one answer may be selected

• Click on the Question 
• Click on the Yes or No button
• If Yes, select the preferred answers from the list in the Answers panel and Save.
• If you want to reset the question as unanswered, use the X button between Yes and No.

Answers

Selected Answer questions have predefined answers. The answers are scored and added to the overall score.

Selected Answer questions work in one of two modes:

• Multi-select
  • One or more answers may be selected
• Single-select
  • Only one answer may be selected

• Click on the Question name.
• Select your answer and Save.
  
  

Single select:

Multi select:

Field Question

Field questions allow Users to select answers from predefined fields whose values are propagated from the Opportunity.  

• Click on the Question
• Select the answer from the field/fields and Save

Field Question with Text Answer

Field questions with Text Answers allow Users to select answers from predefined fields whose values are propagated from the Opportunity along with the ability to add text.

• Click on Question
• Select the answer from the field/fields, enter text answer and Save

Contact Tracking

Contact Tracking questions assign relevant Contacts to the Opportunity Deal directly in the Scorecard question

• Users can populate the Contact right in the Scorecard Question
• New Contacts can be created directly from the Scorecard question
• Users can access stakeholder cards directly from the Opportunity Scorecard
• Contacts identified in the question will be added to the Map with their Role/Support Status assigned

To answer a Contact Tracking question:

• Click on the Question
• Select or Create the Contact
• Save

Example: Select from People.ai suggested Contacts

1. Selected - The number of Contacts required as set by your Organization
2. Suggested - The most engaged Contacts as indicated by the People.ai engagement score are suggested as possible matches
3. Search - Users can search for a contact in the Current Account, or in All Accounts
4. New Contact - Users can create a new Salesforce Contact and select as the answer

Note: This feature works both with and without People.ai integration

Add 'Rich Text' and 'Contact Tracking' Question Types Manually

Rich Text and Contact Tracking question types might be missing from your options for Opportunity Scorecard Question types. 

• Rich Text Question type was added in version 1.233
• Contact Question type was added in version 1.270

If you do not see Rich Text and Contact Tracking Question types when creating questions in an Opportunity Scorecard, you will need to create them manually.

To create the Rich Text Question Type:

• Go to Setup > Picklist Value Set > open CP: QuestionMode
• Hit New in Values section > enter "RichText" > Save

• Edit the entry and change Value (Label) to "Rich Text" (Optional)

• Reorder the  Rich Text entry to place it under the Text value (Optional)

To create the Contact Tracking Question type:     

• Go to Setup > Picklist Value Set > open CP: QuestionMode
• Hit New in Values section > enter "ContactTracking" and Save
• Edit the entry and change the Value (Label) to "Contact Tracking" > Save (Optional)

Taking Notes

• To add a note, click the Question name and navigate to Notes tab.
• Add or edit notes as necessary and Save.
  
  
  
  

Annexes

Annexes provide links to further information that can help Users. If there is no Annex tab, it is not activated in ClosePlan Admin > Environment > Scorecard 

• Click on the Question and go to the Annexes tab. 

Scorecard Actions (Tasks)

Every Scorecard question may have its own Salesforce Tasks (actions) which can created by Users.    

Creating a Task

• Click on the Question
• Click button
• Fill in the appropriate fields in the Task detail side panel and click Save.
  
  

• The newly created task will appear in the Actions list and in the Scorecard layout. From these 2 places you can view / edit / delete tasks.

Viewing / Editing / Deleting Tasks

• Open tasks are displayed directly in the body of Questions.
• Users can view all 'question tasks' by clicking on the Question name.

• To view / edit a single Task detail or delete the task, click on task's subject or the menu button on the right. 

• To complete the task, mark the check box or go to the edit mode and change the status. 
  • Completed task will move to the Action list

Chatter

The Chatter tab enables you to write a post related to the question with the possibility to answer. If the chatter tab is not available, it is disabled in ClosePlan Admin settings. 

• To access Chatter, click on the Question name, go the Chatter tab, add your comment, and Post.
• To edit the post, click on the Edit icon next to the post, write your changes and Save.
• To delete the post click on the Delete icon.