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The Playbook enables you to create Events with (or without) Stage Auto-Progression, Events Dependencies and Checklist items.
Created Events are shown in the Event List view, in Gantt view and in the Kanban view.
Please, review this information carefully. Read the entire Playbook section below carefully before you start to create Events for your template.
Playbook Layout & Navigation
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Overview
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+ Event - create a new Event
Playbook Settings - will enable Stage Auto-Progression
Gantt - will switch to Gantt view
Sales Stage bar - will display when the Stage Auto-Progression is enable and shows Stages of the selected Sales Process.
Subject - created Event. Click on the Event to edit/delete the Event or set Event dependency
Stage - shows Event Sales Stage
Req. - shows if Event is required. If so, Event must be completed to allow to move to the another Stage.
Type - shows selected Type of Event.
Starts in and Duration - determinate the start and duration of the Event.
Dependency - shows if Event is dependet on another Event.
Sync Settings - enable to synchronize event with fields on the Opportunity or ClosePlan to propagate data to a report
Delete - will delete unused Event
Playbook Settings
Playbook settings enable you to create Events with or without specific sales stages.
If you want to create Events without inclusion in a relevant sales stage, you can do so without any additional settings.
If you want to create Events within a specific sales stage, you need to enable the Stage Auto-Progression, select Event Behavior and Sales Process.
Stage Auto-Progression Settings
Set an event for a stage specified in the selected sales process.
Set an event behavior that affects the closing of sales stage.
Go to Playbook tab > click the Settings button
Toggle the button to enable Staging
Select Event behavior
Select Sales Process
Save
Event Behavior
Setting event behavior affects the behavior of events and the subsequent movement to other sales stages.
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Block if Event is required - Event can be set as required. If so, users will be prevented from moving to the next stage until the required Event is completed.
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Playbook Information
Event Count - Number of Events in the Playbook
Process Length - Duration of Playbook in Days
Mutual Plan - Indicates if a Mutual Plan is enabled
Event Contacts - Indicates if Event Contacts is enabled
Staging - Indicates if Staging is enabled and to which Sales Process the Playbook is associated
Settings - Opens modal to adjust Playbook Settings
Gantt - Switches to Gantt view
+ Event - Create a new Event
Sales Process Stages -
Subject - Event Name
Stage - Stage to which the Event is associated (If Staging is enabled)
Mutual - Indicates if the Event is Mutual
Party - Party responsible for the Event
Starts In - # of days from Day 0 the Event starts
Duration - Duration of the Event
Checklist Items - # of Checklist Items
Dependencies - # of Events on which this Stage is dependent
Event Sync Settings - Opens Event Sync Settings Modal
Delete - Deletes the Event
Playbook Settings
Playbook settings enable you to create Events with or without specific Sales Stages.
If you want to create Events without inclusion in a relevant sales stage, you can do so without any additional settings.
If you want to create Events within a specific Sales Stage, enable the Stage Auto-Progression, select Event Behavior and Sales Process.
Stage Auto-Progression Settings
Set an Event for a Stage specified in the selected Sales Process.
Set an Event behavior that affects the closing of Sales Stage.
Go to Playbook tab > click the Settings button
Toggle the button to enable Staging
Select Event Behavior (See descriptions of the Event Behavior below)
Select Sales Process
Save
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Event Behavior
Setting Event Behavior can affect the User’s ability to advance through the Sales Stages in the Sales Process.
Block if Event is required - Playbook Events are set as required. Users will be prevented from moving to the next Stage until the required Event is set to Completed.
If the Event is in any status other than ‘Completed’, Users will be prevented from moving to the next Stage.
Example: Even if all Checklist items are ticked, but the Event is still ‘In Progress’, (or in any status other than Completed) Users will be prevented from moving to the next Stage.
Image below showing different Event Statuses: Completed (Green), In Progress (Yellow), Not Started (Blue)
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Auto-Complete open Event - Indicates the Event is set as not required. Users can move to the next stage Stage even if there is an uncompleted Event .is not Completed
Block if Event is required, otherwise Auto-Complete Event - This setting allows for a combination of the 2 settings above.
If there is a required Event, Users will be blocked from moving to the next Stage until the Event is set to Completed.
If the Event is not required to move to the next
Stage, Users are permitted to move to the next
Stage regardless of the Event status.
Sales Process
The selected Sales Process is displayed as Sales Stages in the Playbook. Sales Stages contain Events.
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To create an Event, click on the button.
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Details tab
In the Details tab, enter information about the Event you are creating.
Subject: Enter the Event Name in Subject field
Type: Select Type (if you created one in Event Types setting)
Enter Starts In and Duration of Starts In: Enter Starts In to indicate the # of days in which this Event will start
Duration: Enter Duration in # of days of the Event
If you enabled Stage Auto-Progression:
Stage: Select Stage
Require to complete Stage: On the basis of playbook events behavior settings, mark whether the event is required to complete the stage
Fill in other relevant information and Save
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Event Description: Optional description
Event Goal: Optional text that can describe the Goal
Code - Code is used for integration purposes. Assign a code if you want to reference the deployed event inside Process Builder. E.g. show event status in a Report ( For information on how to build a report, click here)
Checklist tab
Checklist items are tasks that Users complete. If you mark a checklist item as required, the User must complete the task before the event can be closed.
Note: Users are able to Add / Edit / Delete Checklists in Playbook.
Click
Enter the subject of checklist item
If required, tick the REQ. box
Click the
button and if needed, continue creating checklist items
Individual tasks can be edited, deleted or reordered
To reorder tasks, simply drag individual tasks to the desired position
Save the checklist
will delete the Event.
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Attach specific files or links to individual sales events.
To add a Link, click
Tao add a File, click
Click Save
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Required = Event can be closed only after the Event upon which it is dependent is completed and closed.
Not Required = Event can be closed without completing or closing the Event upon which it is dependent.
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Click on the Event name to open the event
Go to Dependency tab and click on Add dependency
Select a target event and mark if the target event will be required as completed in order to complete this Event
Save
Add additional dependencies if needed and Save
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Add dependency from the Gantt view:
Click the
button
Click the corner button of an Event, and drag the line to the start or end of the dependent event.
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Toggle Sidebar - Toggles visibility of the Sidebar.
Switch view between days and months.
Scroll buttons - Scroll the Gantt area to Start, left, right or to the End
Export data as Excel, PDF, Image or MS Project
Add a new Event
Event Stage - click
to hide Events from view.
Dependency button - hover over the event corner > click the button and drag the dependency line to the desire event.
Event Bar - Double click to open the Event, hover over the event bar corner to extend or shorten the event bar, click 1x to move the event right or left
Not required dependency (grey)- to delete it click 2x on the dependency line and click Delete.
Required dependency (orange) - to delete it click 2x on the dependency line and click Delete.
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Individual data can be propagated on the Opportunity layout or in the Reports.
Settings are made to the template from which you want to propagate data. If there are multiple active templates, you need to set up sync for each template from which data will be propagated.
To assign the sync, the custom fields on the Opportunity or ClosePlan Object need to be created. To propagate data to the Opportunity layout, the custom fields need to be created on the Opportunity Object.
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Save
Repeat steps to set sync for other events
Info |
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Note: Event Status picklist found on CP:Event is a Custom Field Definition and is part of the managed package. Modifying the Status picklist can adversely affect the application, unless explicitly stated. In general, any field or picklist that can be modified is accessible through the ClosePlan Admin tab. If any changes are needed to the Status Picklist, please coordinate with Engineering by sending the request to Support@People.ai |